PART B Unit 1 - Introduction to IT–ITeS Industry 1. What do you understand by the term IT and ITeS? IT means using computers and software to store, send, and manage information. ITeS means services that use IT, like call centers, online banking, or data entry work. These help companies and people work better. 2. What are the pros and cons of using ICT? Pros: Fast communication, easy sharing of information, better learning and work. Cons: Cyberbullying, hacking, too much screen time, and some people don’t have access. We should use it carefully. 3. What precautions are required to ensure that ICT use is safe? Use strong passwords, don’t share personal info online, don’t open unknown links, install antivirus, and update your system regularly. Always think before clicking. 4. What are the four main sub-sectors in the IT-BPM industry? IT Services (software help) BPM (business support like call centers) Software Products (making apps) Engineering R&D (resea...
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